If by chance a package is lost in transit we are happy to work with you to resolve the issue but we kindly ask that you must report your lost package to the carrier before reaching out to ARE RESPONSIBLE FOR PROVIDING A SECURE DELIVERY ADDRESS. For specific items and high value deliveries we may request a signature on delivery. Do I need to sign for my Eight3five package? When you send the item back, please remember to include your name, return address and a brief description of the fault. Please contact us at with your order number, name and photos of the fault. We reserve the right to request the item be returned for a refund on faulty items and cannot hold items in order to offer replacements. As such if you receive goods that are faulty, or develop a fault within a reasonable time frame we encourage you to contact us to allow us to resolve the issue.
#DUMBO BACKPACK FREE#
While we strive to make every effort possible to deliver fault free goods to you, sometimes mistakes may happen. If you would like to find out the status of your return, please get in touch. Please note we aim to process all returns within 5 working days of receiving your item, but in particularly busy periods this can take longer.Due to hygiene reasons we cannot accept returns on underwear, socks & earrings.If an item arrives badly damaged please contact us with your name, email, order number and photos of the damage at and we will assess damage on a case by case basis. We understand that the box/packaging is art itself, however, Eight3five Inc will not exchange/return an item due to defective/damaged packaging. We do everything within our power to make sure your items are well packaged, however, we understand that not all mail carriers treat our packages with the same care and attention as we would like. We cannot be responsible for damaged boxes.Upon receipt of returned goods Eight3five reserves the right to deny a refund if the merchandise does not meet return policy requirements.( This includes any special packaging, box, ribbon, free add ons etc). All items should be returned in their original packaging.Merchandise must have all tags attached and be returned in an original sale-able condition.We will not accept merchandise that has been worn, altered, or washed.Cost of shipping will be deducted from all returns.If your item has arrived damaged or defective, please contact us with photos at so we can assess the damage and offer the best available options.If you wish to return an item please contact us at in order to initiate a return for a refund. All returns must be requested within 21 days from the date of receipt.Our exclusive products are sold through our partner in the UK and Europe. In the meantime we can provide shipping quotes if you contact us with your shipping address and the items you will like to purchase at are unable to ship Loungefly and officially licensed products outside of the USA and Canada. We are working on international shipping solutions. If you select next day or 2 day shipping, please allow processing time of 24-48 business hours. Please Note: We aim to process orders within 24-48 hours.
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